Text message terms
How our service texts work, and how to stop them.
Last updated October 14, 2026
ACT service text messages
ACT Security Services LLC ("ACT") sends text messages to people who ask for them: customers about their service visits and their security, fire alarm and camera systems, and people who request a quote or information on alarmtech.com about that request. Texts come from ACT's toll-free texting number, (888) 725-0061.
What we text
- Confirmation that we received your service request, and when your visit is confirmed, moved or cancelled
- A reminder the day before your visit
- A "technician on the way" message with an arrival time
- A note when your service report is ready in your customer portal
- Replies to questions you text us
- If you ask for a quote or information on our website and tick "Text me about my request": a text confirming we got your request and when we'll call, and up to 2 follow-up texts about that same request (about 2 and 7 days later) if we haven't been able to reach you. Follow-ups stop as soon as you reply.
- After a service visit, one text asking how we did
We do not send marketing or advertising texts.
How you sign up
Texting is optional and never required to buy anything from us. You can sign up in either of these ways:
- Online: when you book a service visit in your ACT customer portal (my.alarmtech.com), tick the box that says: "Text me about this visit (confirmation, reminder the day before, and when the technician is on the way). Message & data rates may apply. Reply STOP to stop at any time."
- On our website: when you ask for a quote or information on alarmtech.com, tick the box that says: "Text me about my request from ACT Security Services. A reply to this request and up to 2 follow-ups if we miss each other. Msg frequency varies. Message & data rates may apply. Reply STOP to opt out, HELP for help." The box is not ticked unless you tick it.
- By phone or in person: tell our office you would like text updates, and we record your consent before sending any texts.
This is the box customers tick in the ACT customer portal.
This is the box on the quote and contact forms on alarmtech.com.
How often
Message frequency varies. Usually 1 to 4 texts for each service visit, and at most 3 texts for each quote or information request.
Cost
ACT does not charge for texts. Message and data rates may apply from your mobile carrier.
Stop or get help
Reply STOP to any of our texts at any time to stop receiving them. You will get one message confirming you have been unsubscribed. Reply START to sign up again. Reply HELP for help, or call 877-772-0061 or email info@alarmtech.com.
Carriers are not liable for delayed or undelivered messages.
Your privacy
We use your mobile number only to send you the texts described here. We do not sell, rent or share your mobile phone number or text messaging consent with third parties or affiliates for marketing or promotional purposes. See our privacy policy.
Get a free, no-obligation quote
Tell us about your building — we answer within one business day. Existing customer with a system in trouble? Call us any time.